The Services Company has successfully delivered numerous software development and integration projects for NSW Government. From volunteer portals, flagship mobile apps through to entire integration managed services, The Services Company's team is able to deliver high quality outcomes on time and in budget, every time.
Our consulting team consists of high quality individuals with deep knowledge of not only their own technical specialisation but also of the nuances and specific requirements of NSW Government.
We are able to provide entire project or managed services teams to deliver complete projects and products or can provide individuals or smaller teams with specific technical expertise to compliment and assist your own internal team.
NSW Rural Fire Service have a complex ecosystem of applications and infrastructure. They operate as one of the most widely dispersed organisations in Australia and have a user base that is large, fluid and widely dispersed. Many of their core systems run in isolation with a mix of modern cloud based systems running alongside ancient legacy systems. To compound issues, documentation on core systems is incomplete or missing.
Following the devastating 2019 bush fires, NSW Rural Fire Service focussed on operational efficiencies to allow them to better respond to the ever increasing danger of future fires.
Core to this focus was integration of core systems which were to be brought into an AWS Cloud environment.
The Services Company were engaged to integrate core systems. We provided a core project team of 5. The project has been delivered utilising an Agile, sprint based approach
.Net, C#, SAP, AWS, NodeJS, GIS,
ICON (Incident Control Online) System is the core incident control system of NSW Rural Fire Service. ICON consists of various modules such as Incident / Event management, Operation / Intel Logs, Fire Investigation, S44 declaration, Brigade Reporting, RART, GRN Allocation, Doctrine, Major Fire Updates and Fire Danger Ratings. Data captured via ICON is published to public website via the public feeds generator.
The Services Company was engaged to provide a project team to build key enhancements to the system
The scope of work to be covered included:
Major enhancements were released including critical features such as situation reports and public feeds.
.Net, JS Node, AWS, CICD
The Services Company provided a small team of developers to Fire and Rescue NSW to build a key mobile app to be used by the firefighting teams.
The project included upgrading legacy software designed for Internet Explorer and building APIs to other applications.
Technologies used: . NETFramework, C#, ASP.NET, Azure DevOps, jQuery, IIS, VisualStudio, MS SQLServer
A major NSW Government Department was undergoing a revamp of many of their core customer facing websites.
We provided a team of specialists to assist with the build. The main focus of the project was the user experience. We provided a number of UX and service design specialists as well as a team of developers and project management resources. The project was one of the first times the NSW State Government had utilised AWS technology and the site had significant API’s into SAP Finance, other major websites and many other core systems.
A major Australian media and TV organisation were undertaking a project to develop their user portal. We were engaged to assist with the splitting of the portal for three separate contact points; children, parents and teachers. We provided project management services for this project
A critical NSW Government Department required us to deliver a project team to digitise paper forms for high volume applications as well as upgrade some of their backend processing systems. The project also involved integrating with Service NSW. The project was managed using the Agile methodology and utilised the .Net development stack
NSW Police had a legacy, mainframe based firearm registry system that utilised paper forms and outdated technology. The Services Company were engaged to provide a project team to deliver a .Net based solution that backed into NSW Police's TRIM records management system. In addition, the backend system would be upgraded and tested.
.Net, C#, TRIM, REST / JSON API Development, Image conversion, utilising Agile methodology
The project covered several phases and was aimed to deliver:
The project team consisted of a Project Manager/Business Analyst, a TRIM Functional Consultant, .Net Developers and Testers.
The technology was dated (VB6) but the project team were required to understand it in order to rewrite in C#.
Many processes would continue to utilise paper forms as well as online forms so the solution needed to be tested using both paper and online scenarios.
The firearms staff work in regional NSW so were only accessible via video call. This made understanding their challenges difficult and made change management (as the processes had been in place for a long time) quite challenging.
The project was delivered on time and within budget.