Case Studies

The Services Company is a long term provider of ICT professional services to NSW State Government and commercial organisation. 

We are approved suppliers to NSW State Government on both their 0020 and 0005 pre qualification schemes.

 We have successfully delivered projects within 3 main areas

ICT projects

  1. ERP AND CRM - IN PARTICULAR SAP AND SALESFORCE
  2. SOFTWARE AND WEB DEVELOPMENT
  3. INFRASTRUCTURE - SYSTEMS, CLOUD, NETWORKING, SECURITY, DEVOPS
  4. BPM - IN PARTICULAR PEGA
  5. PROJECT MANAGEMENT, BUSINESS ANALYSIS, TESTING, TRAINING AND CHANGE MANAGEMENT

HR Outsourcing

  1. Recruitment Process Outsourcing (RPO)
  2. HR recruiting
  3. Outsourced HR
  4. HR as a Service

Professional/Technical consulting

  1. Rail
  2. Construction management
  3. Commercial
  4. WHS

Below are sample case studies of successfully delivered projects

Our core markets include

  • UI/UX/Service Design
  • Software / Wed Development
  • Agile
  • SAP
  • ERP
  • CRM
  • PMO
  • Testing & QA
  • Business & Change Analysis
  • Azure
  • AWS
  • Devops
  • Architecture
  • BDM
  • Job design
  • HR Systems
  • Culture
  • Recruitment
  • RPO
  • Diversity
  • Interview training
  • Board compilation
  • Onboarding
  • EAI reporting
  • Rail
  • Engineering Management
  • Construction Management
  • WHS
  • Environmental
  • Commercial Management

Contact me to discuss your Case Studies Services needs:

Tina Mamolis / 02 8346 6738 | 0407 104 538

tinam@theservicescompany.com / theservicecompany.com

Case Studies

Client: NSW Government

Project: SAP Fieldglass Enhancement

NSW Government logo

We were engaged to provide project management and related services to a major NSW State Government Department for their SAP Fieldglass Enhancement project.  The scope of the project included:

  • Full project review and project health check, advice and planning for corrective measures
  • Analysis of project management, stakeholder management, change management, project governance, business process/requirement fit/gap
  • Project management for enhancement project including,
    • Improvement of SAP Fieldglass related invoicing in Fieldglass
    • Automation of user maintenance file transfer using BizTalk integration
    • Managing SAP Fieldglass aspects of a machinery of Government organisational change
    • Improvement of onboarding process for Contingent Labour via Fieddglass

Client: Global consultancy

Project: GREENFIELD S4HANA IMPLEMENTATION

Global consultancy logo

A global consultancy were undergoing a large SAP project but needed assistance with the data migration component of the project. 

The Services Company were engaged to take on this smaller project within the overall program.  We provided a small SAP Data Migration team which consisted of 4x SAP Data Specialists working onsite.

This team took ownership and delivered all data project requirements to move data from On-prem to SAP Cloud (HANA). The team worked closely with the client’s business and technical teams in India and America.

Client: NSW Government

Project: Core website development

NSW Government logo

A major NSW Government Department was undergoing a revamp of many of their core customer facing websites.

We provided a team of specialists to assist with the build. The main focus of the project was the user experience.  We provided a number of UX and service design specialists as well as a team of developers and project management resources.  The project was one of the first times the NSW State Government had utilised AWS technology and the site had significant API’s into SAP Finance, other major websites and many other core systems. 

Client: NSW Government

Project: Salesforce Application Migration

NSW Government logo

We were engaged by a large NSW Government Department to provide a project management resource for their Salesforce migration project. Accountabilities included:

  • Overall End to end Project Management of the engagement including project financials
  • Responsibility of delivering migration for 10 Applications within 4 months, each with their own migration activities, testing phases, Submissions to Change Advisory Board and Releases.  
  • Leading a team of 8 internal and 3rd party resources

Client: Major university

Project: Peoplesoft Campus Solutions upgrade

Major university logo

We were engaged by a NSW based University to manage and provide ongoing maintenance to their eLearning platform. This involved implementing upgrades to the system and training users of the Peoplesoft Student Admin modules.

Client: Australian media organisation

Project: User portal development

A major Australian media and TV organisation were undertaking a project to develop their user portal. We were engaged to assist with the splitting of the portal for three separate contact points; children, parents and teachers. We provided project management services for this project

Client: NSW Government

Project: Document Management System

NSW Government logo

A critical NSW Government Department required us to deliver a project team to digitise paper forms for high volume applications as well as upgrade some of their backend processing systems.  The project also involved integrating with Service NSW.  The project was managed using the Agile methodology and utilised the .Net development stack

Client: Fintech service provider

Project: Core banking modernization

Fintech service provider logo

We were engaged to supply a team to develop custom software and solutions within a large program of work implementing core banking modernization for one of Australia’s ‘Big 4’ banks.  The project utilized a range of technologies including .Net, SQL Server, MVC, WCF.  Project deliverable included design, project coordination, business analysis, development and testing.

Client: NSW Police

Project: TARP

NSW Police logo

The Technology Asset Refresh Programme (TARP) replaces end of life infrastructure within NSW Police.

The programme consisted of two components                                   

Server Migration Project

We provided server engineering services to assess, design, build, test and migrate physical and virtual servicers to HCI.

Storage Migration Project

We provided project management services to manage the resources, project schedule, procurement, administration, financial reporting, risk and issue management and deliverables.

We also provided project support services to support project managers in an administration and coordination capacity.

In addition, we provided storage engineering services to build, test and migrate legacy storage systems to new storage systems.

Client: Major Australian university

Project: Infrastructure program

Major Australian university logo

A large Australian University engaged us to assist in a number of projects within a large program of infrastructure based work they were undertaking.  We provided small project teams to manage the following projects.

  • Security Services RFP Project
  • Decentralised IT Audit
  • Active Directory Federated Services
  • VDI (Virtual Desktop Infrastructure) using Citrix.
  • AWS (Amazon Web Services) implementation.
  • Application Packaging

Client: BPM software vendor

Project: Information architecture

We were engaged by a BPM software vendor to assist in a major information architecture project related to a large BPM program within one of Australia’s ‘Big 4’ banks.  Specifically our team were responsible for:

  • Leading detailed process design and implementation for Centrum’s clients
  • Implementing process flows, services, business logic and user interfaces using BPMS and other software development tools
  • Undertaking business/stakeholder playback sessions
  • Modelling business process for standardisation and re-use
  • Modelling organisation and task routing rules
  • Contributing to/developing the business process architecture
  • Understanding the high level domain architecture
  • Applying BPM methods to projects

Client: NSW Office of Environment and Heritage

Project: Pega upgrade

NSW Office of Environment and Heritage logo

NSW Office of Environment and Heritage engaged us to provide architectural services within their Pega upgrade project, specifically on the Titles Management System Project and a Centre of Excellence Project.  We provided a highly specialised resources to assist them with architecture and development.

Client: Australian Financial Services Organisation

Project: Data migration

Project: Data Migration

A major financial services organisation were outsourcing their investment platform.  We were engaged to project manage and run the data migration component of this project. Our remit included project management, business analysis, development and testing and quality assurance of the delivered solution. 

Client: Australian Financial Services Organisation

Project: Business Unit Integration

Project:            Business unit Integration

We were engaged by a large financial services organisation to provide business analysis services for a project integrating a business unit into their larger systems. The project involved high net worth customers and required liaison with project leaders from different business users.

Client: NSW Rural Fire Service

Project: Business Analysis and Testing services

NSW Rural Fire Service logo

NSW Rural Fire Services engaged The Services Company to provide business analysis and testing resources for a number of projects.  We provided individual resources to assist with projects where needed. 

Client: Global Media Organisation

Project: Change Management

A global advertising media company had a number of concurrent software development projects underway and required a change management resource to liaise with a number of different development and business teams to ensure successful implementation of changes.

Client: Global BPM Software Vendor

Project: Outsourced HR Services

We were engaged by an Australian software vendor to provide ongoing HR advisory services for a number of years.  This involves remuneration reviews, review of core HR processes and procedures, recruitment drive advice, organisational structure reviews and assistance with adhoc HR issues such as redundancy, pay reviews, interviewing and role design.

We provide an ongoing, outsourced HR service as well as ad-hoc project based assignments.

We also provide Employee Attachment Inventory consulting for all new hires

Client: Australian financial services organisation

Project: Diversity Training

We were engaged by an Australian financial services organisation who are focussed on creating a supportive, inclusive and diverse culture.  They engaged TSC for a number of small assignments including:

  • Recognising Bias training
  • Females in Leadership consulting
  • Diversity brainstorming session facilitation

Client: Fintech startup

Project: Outsourced induction process

We were engaged by a rapidly growing fintech organisation to assist with onboarding new employees. They wanted an onboarding experience that would ‘wow’ new employees.  We designed a process that would deliver this ‘wow’.

We also provide EAI reporting and consulting at 3 months of employment for all new hires which has greatly increased staff retention and engagement.

Client: Australian media company

Project: Employer branding

We were engaged by an iconic Australian media company to provide consulting and advice on employer branding and recruitment techniques. 

Client: NSW Government

Project: Urban Planning Program

NSW Government logo

We were engaged to provide program management services for a large volume of work for a large NSW Government Department. This involved project development and commercial feasibility, project business cases, planning and delivery of large greenfield and urban renewal projects, complex stakeholder management, environmental and social sustainability strategies.

Client: Global consultancy

Project: WHS Advisory Services on the Northwest Sydney Metro project

We were engaged to create WHS tools and templates as well as conduct WHS audits for a major organisation providing services to Transport for NSW.

We also provided onsite and corporate WHS advice and support.

Client: NSW Government

Project: Commercial Management for Infrastructure & Services

NSW Government logo

The Services Company were required to provide a Commercial Manager to provide commercial management of projects within the Infrastructure and Services Department of a major NSW Government entity.   

This involved developing, implementing and managing a commercial framework and related procedures.  We were also required to monitor performance against key performance indicators including leading negotiation, dispute management, insurance management, fraud and corruption prevention, and contractor performance management.