Case Studies

The Services Company is NSW Governments leading dedicated ICT services provider.  Our technology coverage may be broad but our domain expertise is laser focused on NSW Government.  

We have many years experience delivering projects to NSW Government and are approved suppliers on the SCM0020 and SCM0005 panels. 

We have successfully delivered projects across our 4 main markets

  1. Software development and integration
  2. Projects and strategy
  3. Infrastructure and Security
  4. Applications and Data

Our core markets include

  • UI/UX/Service Design
  • Agile
  • SAP
  • ERP
  • CRM
  • PMO
  • Testing & QA
  • Business & Change Analysis
  • Azure
  • AWS
  • Devops
  • Architecture
  • HR Systems

Case Studies

Client: NSW Rural Fire Service

Project: AWS Integration

NSW Rural Fire Service logo

Summary

NSW Rural Fire Service have a complex ecosystem of applications and infrastructure. They operate as one of the most widely dispersed organisations in Australia and have a user base that is large, fluid and widely dispersed.  Many of their core systems run in isolation with a mix of modern cloud based systems running alongside ancient legacy systems. To compound issues, documentation on core systems is incomplete or missing.

Following the devastating 2019 bush fires, NSW Rural Fire Service focussed on operational efficiencies to allow them to better respond to the ever increasing danger of future fires.

Scope

Core to this focus was integration of core systems which were to be brought into an AWS Cloud environment.

The Services Company were engaged to integrate core systems.  We provided a core project team of 5.  The project has been delivered utilising an Agile, sprint based approach

Technologies

.Net, C#, SAP, AWS, NodeJS, GIS,

Client: NSW SES

Project: SSKO (Stay Safe Keep Operational)

NSW SES logo

Summary

The Services Company were engaged to program manage the high profile SSKO program of work which aims to provide NSW SES’s team with innovative technology and process solutions to ensure that teams are kept safe whilst still remaining operational.  This included developing a Mobile Incident Command Centre (MICC), Cell On Wheels Generation (COW) and Hazards and Warning Pilot.

 

Scope

The scope of the project was to deliver a state wide program of work, one of the biggest undertaken by NSW SES.  The scope covered mobile response units, remote units, volunteer engagement and hazard warning systems.

NSW Premiere Gladys Berejiklian meets the NSW SES and TSC team behind SSKO

NSW Premiere Gladys Berejiklian meets the NSW SES and TSC team responsible for SSKO

Issues

The program was delivered during one of the most severe storm seasons NSW has seen for many years. This meant that NSW SES stakeholders were operational and responding to emergencies significantly more than expected. This made liaison with the business very challenging.

NSW Premiere Gladys Berejiklian admires the SSKO fleet

Outcome

SSKO was recognised with the 2021 SafeWork Award for excellence in work health and safety. The Stay Safe Keep Operational (SSKO) Program developed the new Mobile Incident Command Centre (MICC) and Cell on Wheels Generation 2(COW) to address these challenges and to ensure the safety of NSW volunteers, our emergency service partners and the communities we serve.  The launch of the COW project was personally visited by the NSW Premiere.

The Services Company's James and Tina celebrate the success of SSKO

 

Technologies: Mobile, GIS, Satellite technologies, CAD

Client: NSW Rural Fire Service

Project: Fires Near Me

NSW Rural Fire Service logo

Summary

Fires Near Me is NSW Rural Fire Service's flagship mobile app.  It has been through phases of development, each building on the success of the last. The app is widely viewed as the best of its kind and has been adapted for other state and federal departments uses.

Scope

The Services Company were engaged to product manage the second version of NSW RFS’s flagship Fires Near Me App.  Fires Near Me had proven invaluable to NSW citizens during the bushfires of 2019 and NSW RFS were keen to ensure that its next iteration had even better functionality.   The Services Company were engaged to product manage this next exciting step in the apps development

The scope of the project was to deliver a public communication app that notified the public about fires within their vicinity.  The project was to improve the useability and usefulness of the app and to rebuild the app from the ground up.

Outcome

The Fires Near Me application was extended to support Northern Territory, Tasmania, Victoria and Queensland. Our team also delivered new functionality including dynamic notifications, crowdsourcing and real time alerts.

Client: NSW Rural Fire Service

Project: Source to Contract Procurement System Design

NSW Rural Fire Service logo

Summary

The Services Company were engaged to program manage the build of a source to contract procurement system used by NSW Fire Service for procurement of fire equipment, assets and vehicles.  The system is used by head office and regional fire units and integrates with numerous core systems (both new and legacy) and integrates with backend systems of other, related, emergency services organisations including NSW Fire and Rescue and NSW SES.

Scope

The scope of the project was to design a solution, build the solution, integrate with all linked legacy systems within NSW RFS and related entities, test the solution and deliver comprehensive training and documentation.

Outcome

The Services Company provided program management, solution architecture and project management services to the project as well as a small project team of technical specialists.  We were able to bring together the SMEs within the NSW RFS and those within the organisations we were integrating systems with and were able to deliver a world class procurement system.

Technologies

Multi-tenant SAP instance Hosted in AWS cloud

Client: NSW Rural Fire Service

Project: ICON

NSW Rural Fire Service logo

Summary

ICON (Incident Control Online) System is the core incident control system of NSW Rural Fire Service. ICON consists of various modules such as Incident / Event management, Operation / Intel Logs, Fire Investigation, S44 declaration, Brigade Reporting, RART, GRN Allocation, Doctrine, Major Fire Updates and Fire Danger Ratings. Data captured via ICON is published to public website via the public feeds generator.

Scope

The Services Company was engaged to provide a project team to build key enhancements to the system

The scope of work to be covered included:

  • Major fire warning are
  • Recording of back-burns
  • Move fire danger operational modules to ICON
  • Integrate system with CAD and ACTIV
  • Provision reporting data to volunteer portal
  • Incident workflow changes
  • Managed services

Outcome

Major enhancements were released including critical features such as situation reports and public feeds.

Technologies

.Net, JS Node, AWS, CICD

Client: NSW Government

Project: SAP Fieldglass Enhancement

NSW Government logo

We were engaged to provide project management and related services to a major NSW State Government Department for their SAP Fieldglass Enhancement project.  The scope of the project included:

  • Full project review and project health check, advice and planning for corrective measures
  • Analysis of project management, stakeholder management, change management, project governance, business process/requirement fit/gap
  • Project management for enhancement project including,
    • Improvement of SAP Fieldglass related invoicing in Fieldglass
    • Automation of user maintenance file transfer using BizTalk integration
    • Managing SAP Fieldglass aspects of a machinery of Government organisational change
    • Improvement of onboarding process for Contingent Labour via Fieddglass

Client: NSW Government

Project: Core website development

NSW Government logo

A major NSW Government Department was undergoing a revamp of many of their core customer facing websites.

We provided a team of specialists to assist with the build. The main focus of the project was the user experience.  We provided a number of UX and service design specialists as well as a team of developers and project management resources.  The project was one of the first times the NSW State Government had utilised AWS technology and the site had significant API’s into SAP Finance, other major websites and many other core systems. 

Client: Fire and Rescue NSW

Project: .Net Development Project

Fire and Rescue NSW logo

The Services Company provided a small team of developers to Fire and Rescue NSW to build a key mobile app to be used by the firefighting teams.

The project included upgrading legacy software designed for Internet Explorer and building APIs to other applications.

Technologies used: . NETFramework, C#, ASP.NET, Azure DevOps, jQuery, IIS, VisualStudio, MS SQLServer

 

Client: Regional NSW

Project: Content production for Intranet Refresh Project Phase 1 & 2

Regional NSW logo

Summary

Regional NSW were attempting to create a new Sharepoint Intranet. They engaged The Services Company to provide a team of content specialists who were responsible for transferring, creating, updating/refreshing, content on to a new SharePoint Intranet across a 2 phase project.

Outcome

The Services Company provided a team of content specialists who were responsible for transferring, creating, updating/refreshing, content on to a new SharePoint Intranet across a 2 phase project for Regional NSW.

The project team successfully delivered phase 1 of the project and, following a short hiatus caused by Covid, regrouped to deliver phase 2.

The Services Company provided content production services to update and refresh intranet content for the department on the SharePoint Intranet, as well as content production services to transfer, create, update or refresh, content.

Technologies

Originally on SQUIZ Matrix platform, migrating to Office 365 platform (SharePoint, PowerApps, PowerAutomate, PowerBI) 

Client: NSW Police

Project: TARP

NSW Police logo

The Technology Asset Refresh Programme (TARP) replaces end of life infrastructure within NSW Police.

The programme consisted of two components                                   

Server Migration Project

We provided server engineering services to assess, design, build, test and migrate physical and virtual servicers to HCI.

Storage Migration Project

We provided project management services to manage the resources, project schedule, procurement, administration, financial reporting, risk and issue management and deliverables.

We also provided project support services to support project managers in an administration and coordination capacity.

In addition, we provided storage engineering services to build, test and migrate legacy storage systems to new storage systems.

Client: NSW Rural Fire Service

Project: Testing Automation Framework

NSW Rural Fire Service logo

Summary

The Services Company were engaged by NSW RFS to provide software testing expertise.  The project involved automation and manual testing across multiple projects including AWS cloud testing, but the core focus was on building NSW RFS's automation framework from scratch for web, mobile and Angular based applications using Visual Studio, Specflow (BDD), Appium, Protractor using C# script language in fully Agile environment.

Technologies

Visual Studio, AWS cloud testing, SQL, JIRA, Confluence, C# in an agile environment

Scope

The assignment spanned numerous projects and the scope include BAU testing services as well as creation of the automation testing framework.

Challenges

NSW RFS have a diverse range of technologies and projects tend to involve a disparate and widely dispersed stakeholder team. Systems often integrate with related Government departments and usually utilise a combination of cutting edge, cloud based technologies integrated with legacy systems.

Outcome

We were able to successfully deliver an automation testing framework and successfully provided testing services across multiple small and large projects over a 3 year period

Client: NSW Government

Project: Salesforce Application Migration

NSW Government logo

We were engaged by a large NSW Government Department to provide a project management resource for their Salesforce migration project. Accountabilities included:

  • Overall End to end Project Management of the engagement including project financials
  • Responsibility of delivering migration for 10 Applications within 4 months, each with their own migration activities, testing phases, Submissions to Change Advisory Board and Releases.  
  • Leading a team of 8 internal and 3rd party resources

Client: NSW Government

Project: Document Management System

NSW Government logo

A critical NSW Government Department required us to deliver a project team to digitise paper forms for high volume applications as well as upgrade some of their backend processing systems.  The project also involved integrating with Service NSW.  The project was managed using the Agile methodology and utilised the .Net development stack

Client: Major Australian university

Project: Infrastructure program

Major Australian university logo

A large Australian University engaged us to assist in a number of projects within a large program of infrastructure based work they were undertaking.  We provided small project teams to manage the following projects.

  • Security Services RFP Project
  • Decentralised IT Audit
  • Active Directory Federated Services
  • VDI (Virtual Desktop Infrastructure) using Citrix.
  • AWS (Amazon Web Services) implementation.
  • Application Packaging

Client: NSW Police

Project: FLiMS

NSW Police logo

Summary:

NSW Police had a legacy, mainframe based firearm registry system that utilised paper forms and outdated technology.  The Services Company were engaged to provide a project team to deliver a .Net based solution that backed into NSW Police's TRIM records management system. In addition, the backend system would be upgraded and tested. 

Technologies

.Net, C#, TRIM, REST / JSON API Development, Image conversion, utilising Agile methodology

Scope:

The project covered several phases and was aimed to deliver:

  • A data conversion program
  • An image conversion program
  • A rewrite of the the core application from VB6 to C#
  • Upgrade TRIM Caprura 4.3 to HPE CM9
  • Test individual components and the end to end solution, prepare test cases, test scripts and test reports

The project team consisted of a Project Manager/Business Analyst, a TRIM Functional Consultant, .Net Developers and Testers.

 Challenges:

The technology was dated (VB6) but the project team were required to understand it in order to rewrite in C#. 

Many processes would continue to utilise paper forms as well as online forms so the solution needed to be tested using both paper and online scenarios.

The firearms staff work in regional NSW so were only accessible via video call. This made understanding their challenges difficult and made change management (as the processes had been in place for a long time) quite challenging.

 Outcome:

The project was delivered on time and within budget.